Return Policy




Return Policy

At vvpv.shop, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help you through the return process. Please review our return policy below for more details.

1. Return Window
We offer a 30-day return window from the date of purchase for all eligible items. To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all tags attached.

2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on the following items:

  • Lingerie and underwear (bras, panties, shapewear, etc.)
  • Worn or used products
  • Gift cards and sale items

3. How to Return
To initiate a return, please follow these steps:

  1. Contact our customer support team at [customer service email or phone number].
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will send you a return authorization and provide you with the return instructions.

4. Return Shipping
Customers are responsible for the return shipping costs unless the item received was defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card provider.

6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item and place a new order for the desired item.

7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [customer service email or phone number]. We will provide you with instructions on how to return the item and issue a full refund or replacement at no additional cost.

8. International Returns
For international customers, please note that international return shipping fees are the responsibility of the customer. Additionally, any customs duties or taxes incurred on returns are also the responsibility of the customer.

9. Customer Service
If you have any questions about the return process, please do not hesitate to contact our customer service team at [customer service email or phone number]. We are happy to assist you with any concerns or inquiries.

Thank you for shopping at vvpv.shop! We appreciate your business and aim to provide a pleasant shopping experience for all our customers.